Returns

With WonderEar, your satisfaction is guaranteed. You can try out any of our devices, and if at any time within 45 days from purchase you’re not happy with it, please contact our customer support to generate an RMA (Return Merchandise Authorization).

Based on the latest medical research, WonderEar recommends trying your hearing aids for a minimum of 21 days. The purpose is to give your brain and nervous system enough time to adjust to the improved sound quality provided by the hearing aids. 

If you are returning your hearing aids because they have stopped functioning as they should, following troubleshooting steps may help resolve the issues.Please consult our troubleshooting guide that came in the box and take the following steps:

  • Clean the earwax guards, microphones, and tubes (if applicable)
  • Insert new batteries
  • Make sure the device is switched on and is not set to the Telecoil function
If you have done all of the above checks and are still experiencing problems with them, please contact us to help you resolve the issues.

All products must be in perfect condition AND include a Return Merchandise Authorization (RMA) number for proper processing. Products returned without a RMA number will incur a thirty percent (30%) No-RMA Fee.

We are unable to accept returns on retailer purchases, incorrectly purchased products, accessories, and products damaged due to customer error. Once the claim is approved, they will ask you to send your items back to our warehouse. Please note that the purchaser will bear any shipping costs associated with the returns. The 45 day trial period will start from the purchase date. If you decide to return a product, the mailing date should be no later than 45 days after the date the hearing aids were purchased.

How to start a return process

To start a return process and get an RMA number, Please contact our Customer Service and we will help you through starting your return process.

Email: support@wonder-ear.com

Phone: (866) 431-0234 (M-F 09:00 AM - 07:00 PM EST) 

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